Walsall-based Echo Managed Services has taken on three new starters as part of the Government sponsored Kickstart scheme, as it continues to develop the next generation of talent in the industry.

The three apprentices will work across a number of different departments to gain a rounded understanding of Echo’s award-winning approach to customer service in the water sector.

The business, which helps water providers to deliver their end-to-end customer journeys, has given three Kickstarters the opportunity to work as part of the team, recognising their talents, providing structured training and opening up career opportunities for the future.

The Kickstart scheme offers employment opportunities for 16 to 24 year olds on Universal Credit and those who are at risk of long term unemployment. Echo has chosen to participate as part of its commitment to being an inclusive employer, recognising the potential of having a diverse team and the benefits of bringing new talent and skills to customer service.

Charlie Taylor, an Echo Kickstart apprentice, said: “The position at Echo was really appealing to me and plays to current skills, as well as giving me the opportunity to develop new competencies. My previous course was put on hold when the pandemic started, however working with Echo has shown me that business can’t be put on hold and customer service has to be delivered at all times, regardless of the circumstances.”

Raqiba Khalid is also taking part in the scheme at Echo, she said: “I felt that my career in customer service had stalled so I really welcomed a new opportunity. I was pleasantly surprised when I started looking into Echo and discovered more about who they were and what they did, which prompted me to apply. Being part of a much larger group means that there are lots of opportunities to explore, I’m really enjoying my training and working as part of a great team, so I’m feeling hopeful for the future.”

A third recruit, Tyla Miller said: “I had always thought that my future career would start with higher education, so I applied for a place at university. However, I soon realised that I would prefer to do something that was hands-on which is why I wanted to join Echo. I’m learning so much from my team, and Danielle is always on hand to point us in the right direction.”

Commenting on the scheme, Danielle Rothero, team manager at Echo said: “Watching people grow in confidence as they settle into the working environment, begin to understand the value of the service we provide, and develop the skillset to engage with customers is amazing. It’s a real journey and a pleasure to be a part of it”.

Rachael Merrell, customer services director at Echo Managed Services said: “Choosing the right people to join us and then providing the training and ongoing support they need is paramount to delivering the exceptional service our clients expect. We can teach new starters all they need to know about the water sector, our clients, and the services we provide, but being able to engage with customers is an innate skill which we value highly.

“Raqiba, Charlie and Tyla have already started to make a name for themselves among their colleagues so I’m really looking forward to seeing how they progress over the coming months.”