Appliance Service Centre is backing British manufacturing after joining Ebac’s industry-leading engineering network, which aims to bring the local touch back to whitegoods repair.

West Midlands-based Appliance Service Centre has received extensive training from Ebac, with the manufacturer also providing a catalogue of spares and equipment. The aim is to resolve 99% of product issues within 72 hours throughout the seven-year guarantee period, which comes as standard with Ebac washing machines.

The network of more than 50 service engineers will also carry out servicing and maintenance, in addition to responding to repair call outs, providing customers with a local touch point for all things Ebac.

Ebac is the only British manufacturer of washing machines, which are produced at its factory in North East England. Ownership of the company was moved by its founder, John Elliot MBE, into a foundation preventing it from offshoring production and keeping jobs in Britain.

Before the decline of the high street, many British towns had an electrical repair shop, which was often family-owned. In recent times, that personal touch has been lost as electronic superstores, with offshore centralised call centres and online repair support, began to dominate the market.

Malcolm Williams, Appliance Service Centre, said: “Joining the Ebac engineer network is really important for me. It’s great to back a British manufacturer. They want to make a product that lasts a long time. It’s made here, which is good news for the environment, and local people.

“The engineer network is an excellent service for a world class product. It just ticks so many boxes environmentally. Working with Ebac is the right thing to do.

“Ebac’s approach of supplying us with all the equipment we could need to resolve pretty much any issue with a washing machine. It’s very different to the way most manufacturers work. They really seem to care about the customer’s experience.”

Andrew Hobson, sales and marketing director at Ebac, said: “We’re very pleased to have Appliance Service Centre joining our nationwide network of engineers. Having a local voice and face makes a huge difference to customers. There is nothing more frustrating than sitting in a call queue for ages, booking a visit with an engineer, only to have them say they’ll have to come back days later. Our products are designed to be reliable, but we recognise that occasionally problems will arise, but we want to minimise any issues and make sure our customers are able to carry on with their lives.

“Ebac understands that our appliances are vital to running their households. When something goes wrong with a washing machine, it can cause serious disruption to lives, especially for families. With our network of engineers covering every part of mainland Britain and Northern Ireland, we can be sure that any disruption is limited as much as possible.

“Our customers are not just a number. They are part of our Ebac family, so we want to look after them and make sure they receive the best possible service throughout the life of their product with partners like COMPANY NAME – that’s why we’re bringing back good local support for our customers.”